1. they rejected the merchandise because it was faulty and demanded a refund.
2. the goods are damaged in transit.
3. the clients have been compensated in transit suppliers.
4. Why don't you make an insurance claim to recover the cost?
5. They have sent the consignment by air.
6. They offer a rebate in case of any damage.
7. Minor repairs or adjustment are carried out by their own technicians.
8. Call a service engineer if a major repair or modification is required.
9. The guarantee expired last year and unfortunately, his service contact was not renewed and is now void.
10. doe to unforeseen circumstances, the goods could not be cleared through customs, so we paid a storage charge while they were held in a bonded ware house.
11. There are certain trade restrictions such as governmental boycotts and quotas.
12. Get to know about CAD (Cash against documents) and Dap( documents against payment).
13. Exporters often get useful advice from chamber of commerce.
14. It is known fact that servicing computers is more profitable than selling computers.
15. If cheaper electronic products go wrong they are more likely to be replaced than repaired.
16. It's not a serious problem, its only a minor fault.
17. They have rejected the goods because they consider the quality to be inferior.
18. They compensated for my loss.
19. We intend to claim for the additional expenses we have incurred.
20. You need a qualified engineer to install a computer.
21. Has any problem arisen so far since you bought the machine?
22. there may be delay due to shortage of qualified staff.
23. As explained in the catalogue, the machine carries a one year guarantee.
24. the engineer is on call 24hours a day if there is an emergency.
25. There is a lack of spare parts for such old machines.
26.Regardless of the cost they are interested in buying a sophisticated machine.
27. the service department is responsible for maintaining the machine.
28. The service contract covers all repairs to the equipment.
29.Hewlett packard replace any merchandise that is faulty.
30. The faulty items should either be repaired or replaced immediately
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